1. Appointment
1. Once an appointment is requested, the staff will reach out to you within 1 business day to confirm the appointment and request any additional information that may be needed and will send you the required paperwork.
2. To secure an appointment, paperwork must be completed within 2 business days if the appointment is more than two business days away. If you have difficulties completing the paperwork online, let the staff know by when you plan to complete. If you do not complete the paperwork, MHCI may cancel your appointment.
3. For people with insurance, an insurance policy number must be provided to secure an appointment. If you are a self-paying patient, a card must be kept on file to secure an appointment. Please note, we will not charge the card.
2. Payment
1. The self-pay rate for an initial visit is $300 and is due during check-in.
2. The self-pay rate for a follow-up appointment is for $175 and is due during check- in.
3. Any copay or coinsurance will be collected during check-in
4. MHCI will provide estimated patient responsibility after conducting eligibility check with the insurance. Patient is responsible to pay estimated patient responsibility at the date of service rendered.
5. If you have an unmet deductible greater than $300 upon our preliminary eligibility check, the patient will be paying $300 for an initial visit and $175 for a follow-up. This is typically what patients owe to clinic for having deductible. When the claim gets processed and if the final finding is that you owe less than what you paid, we will refund or credit the patient’s account.
3. Late cancellation, late reschedule and no show
1. Patients must inform the clinic at least 24 hrs. prior to the appointment for any changes to avoid any late/cancellation fees.
2. Unless it was a medical emergency, patients will be charged $50 for late cancellation or late rescheduling or no show.